Domestic shipping: Orders are shipped via USPS or UPS. Some products are made-to-order and ship out as quickly as they are made. You will receive an email notification with a tracking number once your order ships.

International shipping: At this moment, the shop is unable to process international orders.

Local pick up: Pick up local orders in Seattle. Please contact via email to arrange a time.

Lost or missing delivery: Vessels by Vivian is not liable for lost or stolen packages and releases responsibility upon transfer of the order to the shipping carrier. We will not be held responsible for additional shipping charges incurred due to customer absence, errors in shipping addresses, or package refusal. If you refuse any shipments from Vessels by Vivian, you remain responsible for all original shipping charges and the cost of returning the package.

Shipment damage: If you receive an item broken or damaged in shipment, please contact via email within five days and share photos of the damaged shipment. This information will be used to file a claim with the shipping carrier. A replacement will be sent out to you free of charge.

*Please retain the packaging and broken product until the claim is resolved. Occasionally the shipping carrier will want to collect and inspect the damage before approving a claim.

All sales are final. Returns and exchanges are not available at this time.

Inquiries are welcomed via email. Please contact vivian@vessels.studio

Washing: Hand-made ceramics are generally not dishwasher-safe. It is recommended to wash them by hand using mild dish soap, warm water, and a soft sponge or cloth. Avoid abrasive cleaners or scrubbing tools that can damage the surface.

Avoid Extreme Temperature Changes: Sudden temperature changes can cause ceramics to crack or break. Avoid exposing them to extreme heat or cold. For example, do not place a hot ceramic piece directly into cold water or vice versa.

Microwave and Oven Use: It is not recommended to use hand-made ceramics in the microwave or oven.

Availability: There is no set schedule. Announcements for new inventory will be shared via my Instagram page. If you’d like to get the latest updates, I would suggest signing up to the newsletter.

Pre-order: These items are made-to-order and will take a lead time of 3-6 weeks depending on the order quantity.

Please get in touch and ask. I am happy to consider work that is within my style and creative interest.

Data collection: When an item is purchased, we collect personal information such as your name, address, and email address as part of the buying and selling process.

Payment security: Online payments are collected via Stripe.

Privacy policy: When you subscribe to the newsletter, your name and email address are collected solely to deliver valuable content and updates. You can unsubscribe anytime by clicking the "Unsubscribe" link in the email.

Newsletter: With your permission, emails will be sent about new products and other updates